Our Guarantee / Terms

Our Guarantee

1. We will create a system that fits your business, not make you fit our software
2. We will customise the product to the extent you agree with us at the outset
3. We will protect your data in the transfer process
4. We will work quickly and efficiently
5. We will work with you in a partnership mode
6. You will not get any nasty cost surprises – so common in the software industry
7. We will work at a good pace and endeavor to get your system live when we agree we will
8. We will respond quickly to support requests:

CATEGORY A: Within 30 minutes where there is a serious business interruption
CATEOGRY B: Within 90 minutes where there is a problem that makes it difficult for a user to do their job
CATEGORY C: Within a day for all other requests

Our Terms

  • All prices quoted exclude VAT
  • This proposal is valid for 30 days.
  • Key Computer Applications Ltd standard terms and conditions apply.
  • Data import times are estimated and subject to the client entering data into spread sheets supplied and pre formatted by Key Computers.
  • Training times are estimated, additional days can be purchased by the client at any time.
  • A deposit of 50% of the total value of the proposal is required on order, a further 30% of the total value of the order on install and the remaining 20% when the project closes.

For FULL terms and conditions, please click here